Due to the nature of our products, used candles cannot be returned or refunded. We will replace or refund products that are damaged during shipment. Photographic proof of damage must be submitted to Keynvor Candle Co within 14 days of delivery.
We hope you love your candle, but if for any reason you decide it’s not for you, then please email support@keynvor.co.uk and we will send you the return details.
The buyer is responsible for the delivery cost of all returned items.
You can send your images and enquiries to support@keynvor.co.uk.
Exchanges
You may exchange your product for another candle of the same size and price within 14 days of purchase. The buyer is responsible for the shipping cost of all return items.
In the event the package is damaged during shipping, you may return your unused candle(s) for a full refund of your purchase price, including shipping and handling fees within 14 days of delivery. Please contact us at support@keynvor.co.uk for further details.
Shipping & Delivery
Please allow between 3-7 days for delivery.
We will always get our candles into the mail as quickly as possible. Royal Mail Tracked 48 usually takes 2-5 business days. You should receive a shipping notification once your order leaves our studio along with a tracking code. Please let us know if you’d like your order expedited and we will try our best to do so!
Returns Address
Please contact us before returning an item.
Unit 6 Lanteague Studios, Scotland Road, Zelah, Cornwall, TR4 9JG
Keynvor supplies products listed on the Keynvor websites, and in our stores under the following Terms and Conditions. Please read these Terms and Conditions, and our Privacy and Cookie Policies carefully before using any of our websites, or ordering from us.
The Terms and Conditions apply to your use of any Keynvor website and to any products you purchase from them; regardless of how you access the website, including any technologies or devices where our website is available to you at home, on the move or in store
We reserve the right to update these Terms and Conditions at any time, and any updates affecting you or your purchases will be notified to you, by us in writing (via email), and on this page.
The headings in these Conditions are for convenience only and shall not affect their interpretation.
We recommend that you print and keep a copy of these Terms and Conditions for your future reference...
